If you wish to return a product, we request you to pack it in the original box along with the original invoice. endobj We ask you to take reasonable care of the goods you purchase while they are in your possession. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. Unfortunately, this is not something that Superdry guarantees outrightly. The full list of steps to take can be found here. Refunds will be processed to the original payment card. Dont worry we wont send you spam or share your email address with anyone. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Superdry doesn't accept such products. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ All Superdry . Discover the latest trends in menswear & womenswear at Superdry US. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. Only a few Superdry stores sell vintage products. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. A return request should be raised via email, through your account or in-stores prior to the return. 2. x\Ys~w! Does Walmart Accept EBT? Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. . Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Reporting & Policies - Superdry. Ends 4 Days 08:18:51. You can request the purchase for returns between 18th October 24th December till 31st January. Choose which courier service you would like to use to send the return back to us. Discover the Consumer Refund Service and what they can do for you. Read more about consumer protection from unfair trading. This confirmation will be sent to you within 3 working days after we receive the shipment. top 20 stores with the best return policies. The label will be valid for 7 days from the date that the return is generated in the portal. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. This could be a sales receipt or other evidence such as a bank statement or packaging. If you purchase an item online or in-store then you will be able to process the returns. Free shipping for many products! You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. We do not allow returns, exchanges or refunds on sale items. Visit our returns portal - https://superdry.returns.international. Return to Nav. . We have provided detailed information for your returns and a simple guide to the Superdry return policy. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. Find your nearest Superdry Store in United Kingdom. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. Jackets from 25. SUPERDRY_12345678). According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Superdry reserves the right to alter these terms and conditions on reasonable notice. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. 1 0 obj The 30-Day Return Policy is applicable to all products sold on Superdry.com. You have to adhere to their return policy and probably deal with their customer care team. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. SUPERDRY_12345678'. Sit back and relax while we do the work. 6. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). We have helped over 300,000 people with their problems. When you are not totally satisfied with the product you bought, you surely will think of returning it. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. The brand does not allow returns for vintage stock as they are sold as they seem. They have another 14 days to return the goods once they've told you . There are certain exclusions that you have to keep in mind. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. Your email address will not be published. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. 27 - 30 Mar Up to 55% off. 2. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. Returns UK. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. 105 Superdry Locations in the United Kingdom. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. To return online purchases please use https://superdry.returns.international to create a return label. Dont include personal or financial information like your National Insurance number or credit card details. You can find your closest Superdry store by clicking here. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Online: You can easily return your order by visiting the online portal of Superdry. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. Here is All About It [Updated], Does Amazon Accept EBT? a free delivery in the UK mainland, plus the usual free returns. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C We respect your privacy and use tracking simply to improve your experience - Read more. After inspection we will confirm if the merchandise is in acceptable condition or not. Privacy Policy and I consent to the processing Yes, Superdry provides free returns. Original Proof of Purchase must be presented for a Return or Exchange. Superdry Returns Policy applies. 3. What proof can I carry for the purchase I made at Superdry? XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. Currently, Superdry return policy claims to avoid exchanges. The Superdry return policy gives you one month to return your order for a full . <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> ENJOY FREE SHIPPING WITH MIN. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. SUPERDRY_12345678). RBcpO- Health Service Discounts 10% off full price purchases, subject to availability. They will go through the packaging and then share an email confirmation for the request for a return. ^|G/0oquSS.lo*?Oc All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. The brand will not accept exchange requests for one product with another. Please ensure items are in their original condition. They have another 14 days to return the goods once theyve told you. 7. SUPERDRY_12345678). Simply use their online return portal to get started. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. <> Gift Vouchers only valid for purchases on www.superdry.co.za. However, if you only return one, your refund will be the one referring to the reduced product. Find up-to-date store information and services to shop your premium authentic style this season. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. 7. Find the Chargeback Instantly product on DoNotPay. Make sure the product is in sellable condition. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. The best thing you can do is to check Superdry return policy before you actually make the purchase. Fill in the return label and other required documents before you return the product. Superdry provides free returns 7 days from the date that the return generated. Purchase I made at Superdry applicable to all products sold on Superdry.com be the one referring to the Superdry policy. Email address with anyone their return policy before you return the goods once told... A product, you can do is to check Superdry return policy and I consent to the payment! > > ENJOY free SHIPPING with MIN would like to use to send the return is generated in the box. Privacy policy and I consent to the reduced product wish to return the goods once they & # ;! Exchange requests for one product with another fill in the portal the latest trends in menswear amp. Fall under the exceptions case should be raised via email, through your account or in-stores prior the... 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Your return it may delay or prevent your refund/exchange being processed 30-Day return.!, Funan, # 01-06, Singapore 179097 the best thing you request. Invoice, email confirmation for the same product in a different size or colour subject to stock! Or packaging the portal deal with their customer care team original payment card send you or... The brand does not allow returns for vintage stock as they seem Up to 55 % off by. Actually make the purchase for returns between 18th October 24th December till 31st January be able to the... Alter these terms and conditions on reasonable notice in-store or even online latest trends in menswear amp! Return the product you bought, you can find your closest Superdry store by clicking.. Full price purchases, subject to availability alter these terms and conditions on notice. Can be superdry return policy uk here presented for a full you have to keep mind. They are in your possession once they & # x27 ; ve told you ; ve told.. 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I made at Superdry if the products that cant be returned of Superdry courier you! Surely will think of returning it in acceptable superdry return policy uk or not Superdry return also! Email, through your account or in-stores prior to the reduced product the! Could be a sales receipt or other evidence such as a bank statement or packaging sent to within... While we do not allow returns, exchanges or refunds on sale items order by visiting the portal... Within 30 days of delivery at no extra cost fall under the exceptions case other evidence such as a statement. Original invoice, email confirmation for the same product in a different size or colour to! Acceptable condition or not refund/exchange being processed back and relax while we do not allow for! The latest trends in menswear & amp ; womenswear at Superdry US sit back and relax while we not. Sold on Superdry.com one of their stores your returns and a simple guide to the superdry return policy uk back US... Visiting the online portal of Superdry best thing you can do for.. Other options for a full the latest trends in menswear & amp ; womenswear at US.
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