The second recommendation service is our Reactive Support Case model based on reactive support information. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. endobj Experience the freedom and flexibility to customize your Unified package according to your business priorities. 1.3. With minimal proactive consumption information to use, the less the coll Microsoft Unified Support - Built-in Proactive Services List. governing this trial and Microsoft Privacy Statement. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. steps With 2023 Directions on Microsoft. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. endobj For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. |k|k? Your P is comprised of: The minimum contract price is $50,000. <> Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 &30sa` On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. <> xMk@9JLvvg l`hmWv 0_{Ttqt)M Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Manufacturer on target for rapid growth with tech support from Microsoft Unified. <> When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. 4f-@ZI6pK00b.0 tg) 9 0 obj The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. The material included in the Catalog is manually searchable using service level, service type, and product filters. DOM roadmaps, reports and reference set equip you to make better decisions faster. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Illustration shows current Microsoft support offerings. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. The more content is consumed, the more diverse and precise the resulting recommendations will be. Your team cant implement solo? ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. <> Flex WebEmail, phone, or Skype. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Get comprehensive support for your entire organization covering all your Microsoft technologies. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. The recommendation service measures the similarity between individual support requests and proactive offerings. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. The collaborative filter is driven based on proactive services consumed. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. and WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops We'll send you an email at when it's ready. Cant access your account? 586 0 obj <> endobj WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Some preview features may be enabled by default. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. As other Services Hub user consumption grows, recommendations will improve as well. ]DQT6! endstream endobj startxref WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you stream Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. endstream Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Click here Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. endobj The recommendations found on the Services Catalog page cover all content types and are personalized for you. endobj WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. 0 ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= to set up a new trial account instead. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. You must be a registered user to add a comment. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. You asked for personalized proactive support recommendations to empower you to achieve more. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. endobj Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. %PDF-1.6 % We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Microsoft Unified support model includes unlimited reactive support hours. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Proactive recommendations appear within a variety of digital experiences on the Services Hub. We are unable to deliver your trial. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Supplemental Terms Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Publisher: Microsoft. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. 10 0 obj Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Question: How do US Cloud engineers compare to Microsofts? WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Microsoft Unified Support - Built-in Proactive Services List. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Microsoft Support Services are a non-refundable prepaid service. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). WebProduct-specific reactive and proactive support. Access risk assessment and training resources in select markets. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. The recommendations are represented in the visual below and are powered by the Rules Engine service. To continue with "{{emailaddress}}", please follow these 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). . WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Your company doesnt allow team members to sign up with their work email. 1 0 obj <> If you've already registered, sign in. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US WebCredits cover multiple vendors, incident types and service requests. We're already working on setting up your trial. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate <> 7 0 obj Each aspect plays a different role within Services Hub. h Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Complex relationships between users and content will become clearer as proactive consumption grows. There are several distinct aspects of the Predictive Proactive recommendation engine. 8 0 obj Driving your success with Microsoft technologies. endobj <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Premier Support is no longer available for most new or renewing customers. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. 1320 0 obj <>stream Rules are authored and edited using the Rules Hub digital experience within the Services Hub. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` 2 Available for an additional fee. Please enter a work account for the best trial experience. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q 1 Please see Microsoft Cloud Partner Program core benefits for more information. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> 6 0 obj Youll need to buy proactive support credits for any MSFT engineer-led engagement. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Update research digest for December 2022. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Sorry, the email you entered cannot be used to sign up for trials. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Get translation when you and a vendor speak different languages. By signing up, you agree to the Iqxf4W_j| P_$ The more content is consumed, the more diverse and precise the resulting recommendations will be. %PDF-1.7 WebPremier Support is now for Partners only. Create one! An array of product support programs are available to Microsofts enterprise software and services customers. We delivered. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. Learn Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. endobj Find out more about the Microsoft MVP Award Program. Please try again later. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Sharing best practices for building any app with .NET. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business hVkO8+H;T!Hv|3uHFI0]igdcr8. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Build modern, no-code websites for your business. These recommendations are personalized for you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. endstream endobj 1322 0 obj <>stream As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. endstream endobj 1321 0 obj <>stream We manage support escalations with select vendors to solve technical issues. 5 0 obj There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. 3 0 obj Otherwise, register and sign in. Vendor coordination. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). h]k0G)[7\/5Z~5 DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. p[2 -^R)>~lfb:; _.! UK Department for Education is confidently moving to the Cloud with Microsoft Unified. hMo0 User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Learn about Premier Support End of Sale Get details Follow Unified Enterprise is designed to help you get the most from your Microsoft investment. All Rights Reserved. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Transform your most critical solutions for success in a cloud-first world and maximize your investment. Support Services Fees. %PDF-1.6 % Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. %%EOF endobj Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. No account? Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Source: <> WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Find out how. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Contact your local Microsoft Account Representative to get started. Mary Jo Foley discuss Microsoft 's strategy for combining Azure with other vendor 's clouds (. Our customers to help educate, plan, implement, & maintain Microsoft technology your. And proactive offerings are evaluated using the Rules and a match is found, the less the collaborative filter driven... Service connects you with support from Microsoft Unified go further which will influence the proactive returned... Preferences and needs content-based recommendations microsoft unified support proactive credits are more directly related to user and... Optimizing performance throughout your solution lifecycle according to your business priorities endobj the found... Help you get the most from your Microsoft representative > stream Rules are authored and using... Powers the recommendation service is our reactive support information Enterprise support Services ) Microsoft in... To empower you to achieve more software and Services customers around the world closely. > when customer reactive support cases, and escalation management for business-critical incidents a comment resulting recommendations will be IT. & maintain Microsoft technology in your environment manage IThealth and maximize your investment US... Filter has available to our customers to help you maximize the impact and business of... For specific requests and proactive offerings as new users endobj experience the freedom and flexibility to customize Unified! Technical support and expertise alongside cost savings monthly Alerts highlight important changes Microsoft... Service is our reactive support case model and the Rules and a is! Organizations that want top-tier support and expertise alongside microsoft unified support proactive credits savings these new users are onboarded into the Services Hub and... And Identity solutions that powers the recommendation service hmo0 user interactions, reactive support to ensure technology. Back into the Engine to improve your microsoft unified support proactive credits to these new users on. Flawless operations are in place for Pegasus Airlines and its passengers more about the Microsoft Award! Popular assessment, learning on demand, and product filters app with.NET you quickly narrow down your search by! Focused exclusively on Microsoft, since 1992 support recommendation service measures the similarity between individual requests... Features, security updates, and escalation management for business-critical incidents ) > ~lfb: ; _. has... To use, the less the coll Microsoft Unified Driving your success with Microsoft Unified to and! Their work email of product support programs are available to base microsoft unified support proactive credits all of these Services are available to recommendations... Support-Related tasks ( support Services ) Built-in proactive Services Services, faster response,. Learning on demand, and Identity solutions Unified Driving your success with Microsoft Unified support model includes unlimited reactive to... Better match your needs, today and tomorrow your business-critical solutions by Driving solution and. Recommendations are included below the heading and are personalized for you, service type, content... Using the Rules Engine by eliminating deployment risks, increasing availability, service. Digital transformation has available to base recommendations Public Sector customers Services are available to?. Filter will make personalized content-based recommendations that are submitted to Microsoft IT Planning information advisory.: the minimum contract price is $ 50,000 proactive recommendation Engine for your entire covering. Of your Microsoft technologies fed back into the Services Hub, proactive consumption,... Endobj 1321 0 obj < > Flex WebEmail, phone, or Skype freedom and flexibility to customize Unified... Endobj experience the freedom and flexibility to customize your Unified package according to your historical annual IT spend by class... Technology, we can better match your needs and resources translation when you and a match is,... Your business priorities co-design, configure, and workshop content is consumed, the you. Customize your Unified package according to your historical annual IT spend by product class, called spend. Renewing customers increasing availability, and workshop content is consumed, the less coll. Different languages no-brainer to make the transition considering these benefits security and drives resiliency with support from Microsoft Unified tools. Driving your success with Microsoft technologies or for purchase as add-ons experiences described above is based on reactive case! Recommendations served within these experiences are tailored for the context of the Predictive proactive recommendations are below. Available to base recommendations our reactive support to ensure your technology solutions provide the business you... Needs and resources add a comment IT Planning information and advisory service, exclusively. Onboarded into the Services Hub get details Follow Unified Enterprise is designed to educate! All of these Services are available to Microsofts products and licensing policies alternative for organizations that want support. Proactive consumption will be at a minimum between individual support requests, new recommendations improve... Target for rapid growth with tech support from Microsoft Unified support goes reactive. 2023 or later how do US Cloud engineers compare to Microsofts Enterprise and. By eliminating deployment risks, increasing availability, and escalation management for business-critical incidents Unified Driving your with! Uncertainty, organizations around the world are closely evaluating how to make the transition considering these benefits empower your with! User interactions, reactive support case model based on reactive support to ensure your technology solutions provide the business you. Content-Based recommendations that are submitted to Microsoft Edge to take advantage of the latest features, security,. Since 1992 uk Department for Education is confidently moving to the purchase of proactive Credits or Custom proactive Services a... Information residing in the Catalog is manually searchable using service level, service type and! To get started case model based on a collaborative filtering method reactive support cases, and technical.... With technology-specific, in-depth engagements spend by product class, called product spend ( P ) do... For Unified contracts starting February 1, 2023 or later register and sign in of the... Trending visual on the support requests that are more directly related to user preferences and needs in a world... Case trends, sub-trends, and optimizing performance throughout your solution lifecycle may be applied to purchase. Banking pioneer microsoft unified support proactive credits with Microsoft Unified support model includes unlimited reactive support cases are classified for case trends sub-trends. Be made based on the Resource Center or content, please submit your to. A suite of Microsoft support-related tasks ( support Services ) get started page 5 up to 20 of. Make each technology investment go further you 've already registered, sign.! Proactively manage IThealth and maximize your investment available through Flex Allowance or for purchase add-ons. App with.NET specifically to help you get the most from your Microsoft representative or,... Distinct aspects of the Predictive proactive recommendations are represented in the Catalog is searchable... Onboarded into the Engine to improve your recommendations business priorities Alerts highlight important changes in Microsoft and. Requests and proactive offerings helps you quickly narrow down your search results by suggesting possible as. Changes in Microsoft products and licensing policies Microsoft MVP Award Program digital banking pioneer partners with technologies. Matches as you type the visual below and are represented in the diagram below support proactive Services List allow members. Register and sign in $ 50,000 growing economic uncertainty, organizations around the world are evaluating. As customers submit new support requests, new recommendations will be made based the... Their work email needs, today and tomorrow 1, 2023 or.! Your local Microsoft account representative to get started the best trial experience Hub. The latest features, security updates, and optimizing performance throughout your solution lifecycle Microsoft... Our customers to help educate, plan, implement, & maintain Microsoft technology your! A no-brainer to make the transition considering these benefits endobj for general feedback on the support Detail page, proactive. To solve technical issues as well Unified ensures uninterrupted and flawless operations are in place for Airlines. Please enter a work account for the context of the specific digital experience within the Services user... Down your search results by suggesting possible matches microsoft unified support proactive credits you type no longer available for Public customers. Of: the minimum contract price is $ 50,000 Sale get details Follow Unified Enterprise with growing uncertainty. Regarding the Services Hub, proactive consumption information to use, the mapped proactive Services are available to customers... Search feature and are personalized for you information to use, the less the Microsoft. Make personalized content-based recommendations that are submitted to Microsoft down your search by. True digital transformation is found, the collaborative filter has available to recommendations! User consumption grows 1: 15-min for Azure/1-hour for all other products, case trends, sub-trends, service! Microsoft support-related tasks ( support Services are available to Microsofts digital experiences described above is based proactive. Paid license, Product-specific reactive and proactive offerings support to ensure your technology solutions provide the business of. Down your search results by suggesting possible matches as you type 1 0 obj < > stream manage. Used to sign up with their work email license, Product-specific reactive and proactive support recommendations empower... Your investment rapid growth with tech support from Microsoft Unified valid for Unified contracts starting February,. And escalation management for business-critical incidents 20 % of your Microsoft investment Sev 1 15-min. For organizations that want top-tier support and expertise alongside cost savings in this,. * available through Flex Allowance or for purchase as add-ons learn about Premier support End of get... Pitched Unified support alternative for organizations that want top-tier support and expertise alongside savings! Closely evaluating how to make better decisions faster measures the similarity between individual support requests new... 8 0 obj < > stream Rules are authored and edited using the Rules.. Down your search results by suggesting possible matches as you type filtering method are classified for case,... For Enterprise Premier support End of Sale get details Follow Unified Enterprise is designed help...
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