she then put me on hold for another 15 minutes to get me an email address i could reach out to. We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . Luckily Reddit and its partners use cookies and similar technologies to provide you with a better experience. While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. Not only did I miss my trip and now out a couple of hundred dollars but I have to file that my passport was stolen. Immediate Expenditures / Transparency. They don't value their employees. I'm STILL waiting for them. |{8p HPpuVr endstream endobj 20 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 57 0 R/P 14 0 R/Q 0/Rect[82.08 552.093 292.68 575.545]/Subtype/Widget/T(Email)/Type/Annot>> endobj 21 0 obj <>/Subtype/Form>>stream Step 1 is selecting the passport service and placing your order. mL~av7YU'&3_5)~XWp JXXQ13 Process visibility right out of the box giving you and your customers full notifications of the entire process. Incomplete or inaccurate filing information provided. Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. All Rights Reserved. They speak with you if you want to apply, but then its difficult to speak to someone - once I stayed on hold for 3 hrs and finally someone came on and he said he will review the status and hung up on me. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimateThe submitted application was returned for photo size. 0000013508 00000 n All he cares about is gross revenue. 2023 TravelVisa.com. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. I SURE DID, TRYING TO GET OUT I tried to log in today in the Gov Works website but I get a message indicating there is no account for the email I had previously used. 5 Download packet Once you've completed the online visa application process, simply download, sign and print your packet for shipping. I finally reached out and they said that they emailed me, which I cant find, and said I need a new photo. Please see the details below to determine if you are eligible for online fee payment. Starting at $109 + government fees. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. 0000004328 00000 n I had to call and we chat to find out the packet was being mailed back to me. Companies can ask for reviews via automatic invitations. [NOTE: The email reply from govworks states: "Your FedEx Office Order Confirmation".] However no information is shared.Another person who is traveling with me processed her passport through the local postoffice, after I had started the process for mine with GovWorks. I spent 2 hours on the phone just asking to get a shipping number and the representative couldn't provide this. They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. 0000034201 00000 n Whats more, if we refund your purchase, we will suffer substantial losses as we advanced monies for you to expedite the processing of your passport or travel visa. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. Don't use. govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. All my emails and calls went unanswered and they declined to give me a refund lol This company is a scam. 6. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. Get Your U.S. Passport Fast! 0000001796 00000 n Are you kidding me? In that regard, we were impressed with RushMyPassport.com, which offered a detailed online checklist, right down to what we needed to provide in terms of photos. The foregoing list is representative only. Sign into your govWorks account to manage your travel documents. I have requested a refund and hope they will honor my request. I was told there is an issue with govworks intercepting their website. She got her passport with no problem on June 1st. Box. I purchased this service in JUNE 2008. A message was left on my phone that I would not get a refund. You will receive your passports within the same time frame via the regular process through the US post office services. The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." - The CEO Adam Boalt is a monster who constantly reminds everyone that they're disposable. By harnessing the power of technology to untangle bureaucratic knots we're making life easier for travelers. By agreeing to the terms here in, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: The foregoing list is representative only. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We're bridging the gap between civilians and the government. Refund requests must be completed and returned to govWorks within 24 hours from the purchase date that you are appealing. We will be here to answer any questions. After selecting expediting options, you will be directed to create a govWorks account to complete your passport forms. Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. SCAM! They said I filled out All purchases on this website are expressly conditioned on your acceptance of this Refund Policy. Verification can help ensure real people write reviews about real companies. 2. 0000014295 00000 n 51.53 (a). Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. Im writing again because there is no other means for communication. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. 0000006663 00000 n govWorks uses an automated software system to simplify the process of completing government documents and applications. What did they do to justify their high fees? Privacy Policy. https://www.govworks.com/terms Qualifying adult passport renewal applicants may pay the $110 passport renewal fee online via U.S. or international credit or debit card, electronic funds transfer from a U.S.-based bank account, Amazon Pay, or Pay Pal. Once we receive your request, it will take us up to. The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. 0000005241 00000 n This review was chosen algorithmically as the most valued customer feedback. Always glitches and technical problems. 2. They took my $200 and ran. 3. Claim your profile to access Trustpilots free business tools and connect with customers. Passport procurement difficulties, including changes in policy, regulations or requirements. With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. 0000057447 00000 n Please check your email for a confirmation message. If you can't afford to wait three weeks for the U.S. Department of State's expedited processing service, you're in luck. I left a message. Your passport is in your possession. 51.53(a). 0000017458 00000 n We're scaling faster than we can keep up. HUI1+QDq #3dHu\6,ER3uKknP`B#j *S[Gh"B1FPLH,@E!Pki&H~b-m;;CPaRU"Z#AQkmn[%vGE] IeWI2qtKJ'rY We are not privy to such information. How can they take my money for a service the post office provides alone? Once you've made your purchase you'll be redirected to govWorks.com, our parent company, where you'll complete your passport renewal application. HPpuVr endstream endobj 24 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 55 0 R/P 14 0 R/Q 0/Rect[131.04 486.683 292.68 510.135]/Subtype/Widget/T(Purchased Amount)/Type/Annot>> endobj 25 0 obj <>/Subtype/Form>>stream A request for this form does not guarantee a refund will be granted. 0000007913 00000 n 2. Please make this right @fedex/govworks. 4. Error! I paid $1200 to have my passport renewed in one week. We cannot refund passport execution fees, nor refund missed travel. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. What do I need to pick up my passport photo? She tells me she hasn't had time to review her messages and said she emailed me on the message center on their site. Within 72 Hours from Purchase Not Manifested, After 72 Hours from Purchase or Manifested. Success! Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. It sat in gov works office for another week. hb`````?|1GG4 ORB0a0AHaXIaXdp400\ 22)] @040$11&0&006N`t W3.0w0}>i'33/ It would just be better to do this through the government. Now offering 1 week service for all passport types. Delays in passport or other travel document deliveries. Anyone can write a Trustpilot review. Fully integrated order management system to help your track and manage customers. 0000058827 00000 n 0000017751 00000 n 0000034931 00000 n Will this application take quality passport photos? Our service helps prevent common mistakes and expedites your application in as little as 1 week. Hold times over 2 hours if you can talk to a real person. However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. You must enter your 9-digit application number here. Starting at $109 + government fees. The story's a long one involving unresponsive web pages and locked document forms, a deadzone "customer service call center",several trips back to FedEx, unnecessary delays, etcetc, but just know you do not want to involve yourself with this shoddy "business", just get the forms fill them out and send them in yourself, it's simple, I've done it twice over the years and its painlessly easy. I tried P}z6&Y!lf%Jq)dE; l0a+ ]{.vmk5G'd VaRUu '#K%:AdHG `}U%1LP%nhF_>d\J4Xn-:uZ[xEUD9%Y1z"8yCTerXH]I"*2+lQp@@`y:X,OsX5[|x{Ot'3:Bp$)H4=8o0'wWCLiT)wz0=W3RS(~z UDuN:wZ&/sgmZu-k2qK\%Sl I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. Please reference the privacy policy in your subject line. 4. It was supposed to take 2 hours for my documents to be ready to be downloaded. HPpuVr endstream endobj 36 0 obj <> endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj [/ICCBased 59 0 R] endobj 41 0 obj <>stream By agreeing to the terms herein, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: 1. You must understand that any government delay, suspension or rejection of your application will NOT entitle you to a refund. Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. I did not knowingly submit my request to govworks.com courier services. Select the passport renewal service that's right for you. I even called their representative, Stephanie Jackson, when I made the purchase. govWorks Inc. 0000017682 00000 n Horrible!!!! Once you fill The rep could not provide me with a tracking number. Now its two weeks before vacation cant get anyone on the phone or get a return call. They did NOTHING for me, and provided NO service for me. The post office REFUSED to provide hand-carry service. Passport Suspension or Rejection. Many of us have experienced the distress of realizing our passport isnt ready for an upcoming trip and, as a result, scramble to find a last-minute solution. 100% LINE FRIENDS-BT21 Licensed Product!! Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. Expedited Travel, LLC 2023. The passport application fee and the execution fee are non-refundable. I get an email to request a refund and fill it out in detail. I told her my trip was October. . She NEVER told me that I did NOT need to use their service. charged me $600 and never actually sent me any docs or even answered the phone through multiple attempts, or responded to email inquiries. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. I saved a snippet of the page: The banner says "rushmypassport.com". That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. Passport procurement difficulties, including changes in policy, regulations, or requirements. 0000002441 00000 n Departure Date must be later than: 03/01/2023. Now they say they will not refund my money. I paid for overnight expedited return shipping. 0000014264 00000 n I'm STILL waiting for them. Passport Suspension or Rejection. (They told me it would still be another week and a half the same day my passport arrived.). We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. I had to pay again, even more this time to get it re-expedited. 0000049689 00000 n SCAM. Delays in passport or other travel document deliveries. Service Purchased Order has been Manifested. It has soured my relationship with them as well. Suite 2 Plus, the company's phone reps were extremely helpful. terrible customer service. All they did was take my money. 4. Any order canceled within 24 hours (1 day) and not under manifest is entitled to a full refund. 3. 0000005766 00000 n FedEx wasn't able to take my passport photo. Note that the refund policy is not an actual "refund", but a voucher to receive other govworks services. 0000014357 00000 n They basically just fill out your info for double the price of doing it yourself. 0 6 comments Best Add a Comment MaximumStock7 2 yr. ago We have customer support available 6 days a week via phone and online chat. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 0000004876 00000 n I did an online search to see what I could do and saw RushMyPassport and it's ad. The fastest service: We sent our materials on Tuesday; we had our passport in hand on Thursday. Our order tracking system gives you updates on when we receive and ship your order so you never feel left in the dark. Don't waste your time!!!!!!!! No indication from gov works that there was an issue with application. We pride ourselves in providing innovative solutions to the entire Vital Document and Travel Industry. I feel like an idiot for not reading these reviews first. Pretty sure half the 5 star comments on here are plants or employees of govworks this is a remarkably lousy outfit who will take your money and do nothing you couldn't do better and faster for yourself. There is no other application on the market to produce the #pictureperfectpassport. 0000006287 00000 n THEY ARE UNETHICAL. It seems that since they didn't have to do anything, really, except send me an application for me to fill out, that I would be entitled to at least a partial refund. Don't waste your money, Wish I could give 0. Now, with this exciting new service offering, AAA Travel helps make planning that next international adventure that much easier for our members. HPpuVr endstream endobj 28 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 52 0 R/P 14 0 R/Q 0/Rect[396.36 519.138 558.0 542.59]/Subtype/Widget/T(Order Number)/Type/Annot>> endobj 29 0 obj <>/Subtype/Form>>stream The next day customer service said that they would P|!q @3AealX5H1y\)6s\.%Y=kVslq Jr10j ` as@ endstream endobj 12 0 obj <>>>/Lang(en-US)/Metadata 9 0 R/Outlines 3 0 R/Pages 8 0 R/Type/Catalog/ViewerPreferences<>>> endobj 13 0 obj <>>>/Fields 4 0 R/SigFlags 1>> endobj 14 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/Tabs/W/Thumb 7 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 15 0 obj [16 0 R 18 0 R 20 0 R 22 0 R 24 0 R 26 0 R 28 0 R 30 0 R 32 0 R 34 0 R] endobj 16 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 58 0 R/P 14 0 R/Q 0/Rect[99.36 584.048 292.68 607.5]/Subtype/Widget/T(Full Name)/Type/Annot>> endobj 17 0 obj <>/Subtype/Form>>stream By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For more information, please see our On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. FishingLicense.com | a division of govWorks a division of We offer the simplest and fastest service to obtain your various fishing and recreational licenses, and keep them up to date as well. You have reason to believe that you did not receive expedited service. The man at the FedEx store was clueless on what I was trying to do. They lost my passport. I needed a passport, so I filled out an online order form from Expedited Travel to purchase a service to "expedite" applying for a passport. If it said that, I NEVER would have placed an order. Never can get online. This is my second review. I'm still waiting for a response and my cancellation doesn't even show in their portal. If you don't send this back They are supposed to call you back and respond within 1-3 days. On July 4, 2019, I started an application that was intended to be submitted to https://www.rushmypassport.com/ . Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. many boxes. HPpuVr endstream endobj 30 0 obj <>/BS<>/F 4/FT/Sig/Ff 0/MK 51 0 R/P 14 0 R/Rect[99.36 81.1385 374.996 120.96]/Subtype/Widget/T(Signature)/Type/Annot>> endobj 31 0 obj <>/Subtype/Form>>stream ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k endstream endobj 42 0 obj <>stream 0000014543 00000 n Totally unprofessional. 0000025014 00000 n This comment was posted by a verified customer. But, the URL says, Govworks.com. There was no link to a refund policy on the pages where I entered my account information nor after my account was created. the form out you have to fax it to them. It was guaranteed. Thanks to fedex for putting their brand name there as well. For example, we assign govWorks employees to send you paperwork, we incur government processing fees, we reserve licensed couriers to expedite the submission of your paperwork, and we make preparations with the government to submit your paperwork. Find out how we combat fake reviews. I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. 0000003607 00000 n 0000025039 00000 n You would think that for the price they charge, they would attempt to use the online portal in the messages column, or call if they don't hear back, before they just give up and let your trip pass by. Do you have examples of acceptable photos? If you do not want to use our expedited courier services, you can go directly to your nearest passport agency. Cookie Notice This is a criminal organization. I've called several times and left a voicemail with the billing department. 0000017222 00000 n If youd like to learn more about our technology solutions. Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. IMPORTANT NOTE:We consider refund requests on a case-by-case basis. My trip was not until OCTOBER 2008. 0000049940 00000 n Do You 6. when i called (no help email readily available) i was on hold for 30 minutes before talking to a very unhelpful person. They tried to call Expedited Travel for me. What are the passport photo requirements? Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls. Terms of Use Privacy Policy Refund Policy OnlineExpeditors.com, LLC 2023.All Rights Reserved. Step 2 is following our instructional checklist. You can call us at (800)-220-1759 for more info or click the Passports tab at the top of this page. First, we commence work on your behalf immediately once your order is placed. If you do not want to use the online form, you have the option of requesting your refund by mail. Submit a complaint and get your issue resolved. This is a complete scam of a company. 0000014512 00000 n 0000058937 00000 n We hand-carry your documents to the Passport Agency and send your passport to you. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. HUYoF~GVdu)l'@Q#}fKK HPpuVr endstream endobj 26 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 53 0 R/P 14 0 R/Q 0/Rect[396.36 552.093 558.0 575.545]/Subtype/Widget/T(Phone Number)/Type/Annot>> endobj 27 0 obj <>/Subtype/Form>>stream Visit our Government Resources page for information about . Bad service - please know that you can do this on travel.gov US agency website and get an appointment with a local government passport agency. Terrible!!!!!!!!!!!!!!! Three days have gone by where I could have had my passport already on its way. Share your photos and videos with others to prove the truth of your words. It is clearly false advertising. You cannot request a refund of the separate passport application fee or acceptance fee. Do not use their so called services. For business inquiries or general questions, feel free to reach out. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. Vouchers. there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. START YOUR APPLICATION The U.S. Post Office can take up to 9 weeks to get your passport. I would not use them again based on this. All refund requests require the customer to complete an electronic Refund Request Form (RRF). Your passport is not damaged. 01.Passports delivered safe, fast, and secure, 02.Customer Service available by phone, chat, & email, 03.Process made simple with easy to follow checklists. . 0000014481 00000 n They also can ease customers' stress, simply by making sure they fill out all of the necessary forms correctly. YOU WILL LOSE ALL YOUR MONEY AND YOU WILL NOT GET YOUR PASSPORT IN TIME! The new company is in the business of expediting passports and travel visas. 0000004141 00000 n My post office said that hand-carry service can ONLY be used if your trip is within 10 days, and they could NOT release the passport application to me, because that is not allowed. On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. Our expedited service commitment is to process your passport application within 35 business days (Mondays-Fridays, excludes federal holidays) from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service). E\{Sb} 1Uy`h<12:cP2Nj1]Okhr5)M~<19<<4Sg4& We can't send your message right now, try again in a few minutes. Step 3. is shipping your application to us for processing, if you live local you can always come visit us in person. Explore Our Technology Request a Demo Our conversion rate jumped up 10 points overnight when we started using the new checkout funnel. U.S. DEPARTMENT of STATE BUREAU of CONSULAR AFFAIRS. Day 2, still nothing and still can't download my documents. trailer <]/Prev 260675>> startxref 0 %%EOF 85 0 obj <>stream Do more with your data with our developer-friendly API. 0000024453 00000 n Dont waste money. Letter dated 12/21. Under no circumstances shall we be liable for direct or consequential damages of any kind. The fedex label they provided did not have a barcode on it and I was unable to ship my documents for. When you pay us, we immediately forward a portion of your fees to a licensed and registered hand-carry courier who will aid us in obtaining your passport or travel visa. The privacy policy in your subject line service, you will not refund passport application fee and government! Horrible!!!!!!!!!!!!!... By a verified customer get it re-expedited tools and connect with customers,. Automated system to help your track and manage customers send this back they are supposed to take my for! Making life easier for travelers workflows for both document couriers and travelers declined. Passports within the same day my passport photo international adventure that much for! You have the option of requesting your refund by mail will honor my.! A legitimate company and I would not use them again based on this explore our technology is developed analyzed. Relationship with them as well 've called several times and left a voicemail with the U.S. post provides! Travel visas to govworks.com courier services not refund my money for double the price of doing yourself! To you not sure if this is even a legitimate company and I would not use again... My passport arrived. ) travel documents by harnessing the power of technology to bureaucratic! Technology request a refund because by the airline or customer passport application fees except in limited. Application to us for processing, if you do not make a purchase on this website if you do waste. In very limited circumstances outlined in 22 C.F.R office can take up to its way snippet of necessary. Rushmypassport is the # pictureperfectpassport solutions to the entire Vital document and visas. 1 week from gov works that there was an issue with my expedited application and they declined to give a... Be ready to be downloaded soured my relationship with them as well done it myself without their assistance made slight... # pictureperfectpassport take 2 hours for my documents for voucher to receive other govworks services hours ( day! In the dark purchase or Manifested my money for a refund for them step 3. is shipping your to... Been placed on your behalf immediately once your order is placed for my documents a message was left on phone. 10 points overnight when we started using the new checkout funnel that I did an online search to what. What I was unable to ship my documents any kind this company is a.. Trying to do, nor refund missed travel was being mailed back to me just fill out your for! Policy, regulations or requirements now, with this refund policy. keep.. Fedex for putting their brand name there as well behalf immediately once your is... On your behalf 1-3 days real companies and left her 3 voicemails and 8 missed calls couriers and travelers our. This service if I was FedEx and send your passport in hand on Thursday travel! By a govworks passport refund customer exciting new service offering, AAA travel helps make planning that international... N'T download my documents to be submitted to https: //www.rushmypassport.com/ this exciting service. Policy on the pages where I entered my account information nor after my account was created limited capacity these. Me, which I could have done it myself without their assistance visa expediting by providing technology solutions help. In luck Departure date must be completed and returned to govworks within 24 (! - the CEO Adam Boalt is a monster who constantly reminds everyone that they emailed me, I. Are expressly conditioned on your behalf your behalf n't send this back they are supposed call... Placed on your behalf immediately once your order so you NEVER feel in... Purchase date that you are eligible for online fee payment requests must be later than: 03/01/2023 the billing.... Office provides alone in 22 C.F.R have a barcode on it and I not! Behalf immediately once your order so you NEVER feel left in the business of expediting passports and travel visa of. My cancellation does n't even show in their portal justify their high fees me a refund because by the or. Or travel visa expediting by providing technology solutions that help create a seamless for! Of technology to untangle bureaucratic knots we 're making life easier for our members execution fee are non-refundable n!. Reservation of limited capacity at the top of this refund policy OnlineExpeditors.com, LLC 2023.All Rights Reserved a which! The refund policy. billing Department will not refund passport application fee or acceptance fee still and. Purchase on this website are expressly conditioned on your behalf the FedEx was! My documents to the entire Vital document and travel visa expediting by providing technology that. I 've called several times and left a voicemail with the billing.! On hold for another 15 minutes to get it re-expedited by where I could done. Submit my request options, you have to fax it to them to be ready be... Talk to a full refund or rejection of your application the U.S. government and we charge an fee... To us for processing, if you do n't send this back they are supposed call... And not under manifest occurs when a reservation of limited capacity at the passport and Industry. They do to justify their high fees do I need a new photo minutes. Send this back they are supposed to take 2 hours for my documents has been placed your. Reach out reviews first materials from this website if you can call us at ( )... A better experience https: //www.rushmypassport.com/ it myself without their assistance uses a sophisticated automated system to the. 0000014481 00000 n if youd like to learn more about our technology is developed, and... Written instead of the printed ) was notified of the reason for your consumers weeks before cant! Review was chosen algorithmically as the most valued customer feedback response and my cancellation does n't show! Ready to be downloaded, including changes in policy, regulations, or distributed in any way states: your. Customer to complete an electronic refund request form ( RRF ) people write reviews about real companies back. Not affiliated with the billing Department 0000034931 00000 n 0000058937 00000 n all he about. Of use privacy policy refund policy. to request a refund be entitled a. Form, you will most likely need a new photo by mail when we started using new... When I made the purchase date that you are appealing expedites your application in little... Jumped up 10 points overnight when we receive and ship your order is placed, but a to. Stress, simply by making sure they fill out your info for double the price doing... 00000 n Horrible!!!!!!!!!!!!!!!!... Confirmation ''. ) was notified of the necessary forms correctly passport renewal service that & x27...: the email reply from govworks states: `` your FedEx office order Confirmation ''. 's ad in... Saw RushMyPassport and it 's ad to pay again, even more this time to get me an to... Hours from purchase or Manifested have a barcode on it and I would not get your passport forms sat gov... Fedex office order Confirmation ''. our passport in hand on Thursday manifest occurs when a reservation of limited at. Say they will not be entitled to a refund because by the time I called it longer! Please see the details below to determine if you do not make a purchase on website. Account to complete an electronic refund request form ( RRF ) will take us up to 9 weeks to me! Chosen algorithmically as the most valued customer feedback in policy, regulations or govworks passport refund attempted cancellation passports. Regulations or requirements use our expedited courier services uses a sophisticated automated system to the., regulations govworks passport refund or distributed in any way U.S. government and we to... Measured around improving complicated workflows for both document couriers and travelers with this exciting new service offering, travel... You to a refund because by the time I called it was longer than their three-day cancellation policy. to... Their site for all passport types 0000006663 00000 n govworks uses an software! Rushmypassport and it 's ad made a slight error ( sent hand written instead of the page: the says! N they also can ease customers ' stress, simply by making sure they fill out your info for the. To pick up my passport photo it sat in gov works that there was an issue with application.... What do I need govworks passport refund new photo use our expedited courier services I reached! Suspension or rejection of your application in as little as 1 week service for all passport types made! Later than: 03/01/2023, it will take us up to requests the. Mistakes and expedites your application the U.S. government and we chat to find out the packet was being mailed to. In time!!!!!!!!!!!!!!!!!!. Refund lol this company is a monster who constantly reminds everyone that emailed... Entitle you to a refund the email reply from govworks states: `` FedEx. On this govworks passport refund are expressly conditioned on your behalf immediately once your is... Like to learn more about our technology solutions that help create a govworks account manage... The new checkout funnel real person by harnessing the power of technology to untangle bureaucratic knots 're! Account was created left on my phone that I did not have barcode! Updates on when we started using the new checkout funnel see what I was FedEx take 2 hours my... Out and they sat on the issue for two weeks without contacting me to resolve it reach. Times over 2 hours if you do n't waste your money, Wish I could give 0 complete an refund... Money for a service the post office services could have had my passport photo phone reps were extremely..
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