Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). Check with your card issuer to find out their policies and card benefits. This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. If it still doesn't work, please contact customer support or try again later. This is the day you first activated this Fitbit and the date when your warranty starts. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. The membership will be linked to your Fitbit account. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). Hi. The warranty includes the device and wristband. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Fitbit offers a limited product warranty. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. Heres how it works. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. You can remove them yourself. Type in Fitbit and answer a few questions. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. I purchased a Fitbit Sense in late June of 2021. For service or issues related to those products, please contact the manufacturer. A new band will have the same problem. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. The deductibles are friendly, starting at $29 and not more than $99. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Instead, your replacement is covered by your original Fitbits warranty. Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! Know Your Fitbit Model When You Need a Repair. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Sorry to hear about your Fitbit Charge 4 not locking with the band. We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you It can be disheartening when a Fitbit device you use daily suddenly fails. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. How to repair your FitBit or watch screen or face. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. Refurbished products carry a 90-day warranty regardless of the place of purchase. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. Fitbit offers a limited product warranty. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. To request a return authorisation, please contact Customer Servicehere. Lets fix it! Lets fix it! Thanks to all authors for creating a page that has been read 168,910 times. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). Please check that the email youve entered is correct. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Visit our corporate site (opens in new tab). Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. $3.89. Thank you for signing up to iMore. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. This protection planalso covers some accidental damage. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. 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