Thats especially true if your sailing is several months away. Heres a peek. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. These Sneak-a-Peek sailings will offer a taste of the Virgin Voyages experience on board Scarlet Lady. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Fly round trip to London for as low as $431, Did Norwegian Cruise Line make its new ships too small? 2. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. If you book a cruise with MSC Cruises through May 31, 2022, and the voyage departs through March 31, 2023, you can change your booking up to 48 hours prior to your sailing date if you decide that you cant or dont want to embark. Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. Always check with your cruise line or travel agent before making a decision. Beyond that, there are no other COVID-specific refund policies. Due to the risks inherent in travel by sea, if a Guest has any special medical, physical or other requirements, the Guest, the Guests travel agent, or any person booking on Guests behalf is requested to inform us at the time of booking of any special need or other condition for which Guest or any person in Guests care may require medical attention or accommodation during the Voyage, or for which the use of a wheelchair or service animal is contemplated or necessary. Disney allows passengers who test positive for COVID-19, who have symptoms of COVID-19 or who have had a known exposure to someone with COVID-19 in the past 14 days to request either a full refund to their original form of payment or a credit to be applied toward a future Disney Cruise Line sailing. Within 120 in Premium. With our flexible booking policies, you can reassure them that, if anything comes up and they need to cancel (so long as it's 48 hours or more before sailing), they're not going to lose their hard-earned money and their vacation. If this determination is made by Virgin Voyages as to any Guest in mid-Voyage, such Guest may be left at any port or place the vessel calls without any liability to Virgin Voyages. The high annual fee is only worth it if youre taking full advantage of the cards benefits. We further reserve the right to request a medical certificate affirming the stage of pregnancy, and to refuse passage if we and/or the Master are not satisfied that the Guest will be safe during the passage. Welcome to help centre. Items 7.1 and 7.2 of the ticket contract includes . Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy. alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. But lets get down to the details of exactly what that will look like: Below you can find a detailed list of everything were doing to keep it clean and ship shape by: From keeping the ship fresh with optimal air flow to high-tech purification systems, were keeping it all flowing by: Our Crew members receive regular tests and health checks. 8. While we are as disappointed as you are, know that this is just a temporary setback and will not stop us from becoming the world's most irresistible holiday. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. Check you've typed your email address correctly. Such a Guest will be responsible for all applicable fees and travel expenses to that subsequent port of call. Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). The FCC must be used on a sailing that departs within one year of when the FCC is issued. Booster shots are recommended for those who are eligible. The current welcome offer on this card is quite lucrative. What to put in your carry-on: You can, of course, unsubscribe at any time. Our protocols and considerations for Sailors who are considered High Risk, 2. The body cameras record interactions with Guests and crew to ensure the protection of our Guests, crew, and Security Team members. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Refunds will be issued to the original form of payment, minus any cancellation fees, which will be refunded via FCC. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. The Voyage will only be cancelled on the date we receive the notice of cancellation. Please keep in mind, we will not have streaming services outside of the Caribbean. Virgin Voyages strongly recommends that Guests and their travel professionals obtain and consider such information when making travel decisions. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). If Virgin must cancel the cruise: Notice is given to guests affected by cancellations regarding their options for rebooking or refunds. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. Rather than cancel, booked passengers on departures through May 31, 2022, can instead choose to change their sailing date at no cost if it's done at least 15 days prior to the embarkation date. Smoking areas are provided around the ship. For Sailors who test positive for COVID-19 or refuse to quarantine. Head over to our Sailor App to sign the acknowledgment form. 3. Change to a new Voyage date up to 1 year after original Voyage date. Planning a cruise? "From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, the . We'll run a soft credit check to find special offers, but it wont affect your credit score. Required pre-flight COVID tests on disembarkation. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. Passengers who booked by March 31, 2022, for cruises departing on or before Sept. 30, 2022, are protected by Royal Caribbean's Cruise With Confidence policy, which entitles them to 100% of the cruise fare paid in the form of FCC if they cancel for any reason. Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. COVID-19-related requirements to keep our Sailors and Crew well. Guests with Special Needs Our considerations and protocols at our destinations, 9. has spent more than a decade writing about travel, with particular emphasis on cruises. Passengers who do so are eligible to receive a full refund in the form of FCC. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. By sailing with Virgin Voyages you voluntarily assume all risks related to exposure to COVID-19. More than 60 in Economy. Note: the date of departure means the date the arrangements you havebooked through usstart. Virgin Voyages will have no further responsibility toward Guest in this instance; the cost of return to the port of embarkation or Guests home will be borne by the Guest. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Should you get Global Entry or TSA PreCheck? Additional rights may apply to our U.K. What you can book once youre on the ship, 5. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell us otherwise. 1:03. For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. Complete the Voyage Well acknowledgement in our Sailor App, 5. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. Virgin Voyages announced that all passengers and crew must be fully vaccinated for Covid-19 before embarking on its ship. Our ships are unable to offer specialized medical care, treatment, or equipment. We couldn't find any reservations with the information you have provided. Although conditions on cruise ships are generally safer than on land, you might be wondering if theres a way to cancel or postpone your voyage due to COVID-19 concerns. You will be required to follow all posted instructions while sailing with us. In order to do so, heres what were doing and what well need from you: 4. 1. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. TheU.S. Department of StateandU.K. Government, and other governmental agencies, regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency's perception of risks to travelers. While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. If an Under-21 Adult is disembarked for a violation of this policy, the Responsible Adult will be disembarked as well. All sailors (passengers) must be fully vaccinated against COVID-19 to sail with Virgin Voyages. Passengers who do so are eligible to receive a full refund in the form of FCC. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. United rolls out free fleetwide Wi-Fi for select flyers. Everything you need to complete and submit before you get to the port. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. We will look after you if you test positive for COVID on board 3. That said, we will not add a fuel surcharge should fuel prices rise. Executives hint at an answer. Yes, I want to receive emails from Virgin Voyages. We may have special and/or limited booking or cancellation policies in place for limited times, so click here or the Offer Terms and Conditions link below. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. As the world changes, were evolving our practices and testing protocols as well. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Guests requiring such specialized care, or Guests experiencing a medical emergency, may be evacuated to shore at their expense. -- please see the links below. This is also true for anyone who tests positive for COVID-19 or who has been a close contact of someone who has tested positive within 30 days of embarkation day. Passengers who test positive or who have been exposed will also be granted 100% FCC. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. The first thing to know is that seven days beyond booking, your deposit is non-refundable. 1. This site does not include all credit card companies or all available credit card offers. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. Here youll find everything you need to know so you can book and sail with confidence. The list of things you wont need to bring on board, 3. They will have expiration dates, usually one year from the cancelled voyage if you cancelled. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. We may desire to use such imagery/footage in our marketing or promotional materials in print, on television, on our website, on our social media sites, or other media. The cruise line allows only adults ages 18 or older on its cruises. From the must-brings (like your passports and vaccine cards) to the nice-to-haves (like swimsuits and sunglasses), we have a list to help you prepare. 4. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. Per person taxes and fees will be refunded to the credit card on file. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. The 411 on what to book pre-sail, and what you can book once we get out to sea. A cabin category may be changed up to 45 days of Voyage sail date, though cabin upgrades may be made inside 45 days of Voyage sail date and are subject to availability. If this is not complete, we cannot let you board the ship. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. A fare difference may apply at the time of rebooking. Credits must be used toward a new booking within 24 months of issuance. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. Further, your vessel may not be able to immediately evacuate a Guest in an emergency situation due to the ships location relative to the nearest evacuation-capable platform. Yes, I want to receive emails from Virgin Voyages. 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