You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. At all times, on a Saturday, Sunday and bank holidays. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. Book a library appointment to replace your free bus pass. merseytravel birkenhead bus station phone number Tatko na pesmaricu. Your supporting evidence must be dated within the last 12 months. This same problem is also common with the letter D and C etc. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. Customer Services Contact Centre: Opening hours and contact numbers. If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. For information please call 0151 330 1000, tweet @Merseytravel or. Typically, this will be the confirmation email . If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz They track, store and reconcile items lost and found right across our network. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. We are unable to provide a copy of the receipt of this type of payment. If so, please contact your local Council Caerphilly on 01443 866550 Plan your cycle journey on the Cycle Streetswebsite. If it is a school bus pass not issued by Arriva, we suggest you start by . Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? Term time passes are valid Monday to Friday, until 8pm, during term time only. Replacing lost or damaged passes. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Please note - we cannot replace lost or stolen passes via email. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. Travelling with a companion. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. Replacing stolen passes. Proof of your last daytime seizure from your neurologist or GP. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. to ensure it's working. /BitsPerComponent 8 If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. There is a 5 fee to replace a lost or damaged Senior Pass. Pensioners face bus rule change. Enter the amount you want to be refunded and click Submit. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Annual Merseytravel Centres. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. Lost Property. Metro Card will launch on 2 December, replacing Walrus. Jadu. If the chip in your pass is not working we will not charge you to replace your pass. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. Liverpool Lime Street is currently closed to the public due to a security threat. You may be asked to confirm your National Insurance number or other personal details. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. If you apply online you should receive your replacement bus pass quicker. You can call our Customer Service Contact Centre on 0151 330 1004. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Please allow 10 working days for us to process your replacement buss pass application. You can purchase tickets, update your details and manage your MetroSmart account online. You can view receipts for payments for up to 6 months. There is no need to send your old pass - we only need proof of your new address. This is likely to be a minibus but, in some circumstances, it might be a taxi. The changes, announced by the . 1 0 obj So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. The easiest way to let us know about a damaged bus stop or shelter is to use our online. passport size. The charge to replace a lost bus pass is 10.00. 1 Mann Island, L3 1BP Liverpool, UK If you phone us to request a replacement pass, well take the payment straight away over the phone by debit or credit card. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. Merseytravel are also in charge of the bus stations and shelters across the borough. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). In the past we have not charged for one of these passes, but from 1. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . A letter from GP/Consultant confirming the loss of use of both arms. Sa Parole pour Aujourd'hui. Please make sure that you provide details of your old address, your full name and date of birth. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. Found pass. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. taken against a white or pale background. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. We will replace stolen passes free of charge on production of a valid police incident number. You can also replace your stolen bus pass by phoning us on 01634 333 333. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . All items are logged with our Lost Property Department immediately. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. Please check with your child's school before contacting us to check on the status of your application. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. If your Senior Pass has been stolen, report it to the police. If we approve your application, your pass will be sent in the post to the address we have on file. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. Please make sure that your photograph meets our digital standards. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. 00:00, 1 APR 2010. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. The easiest way to apply for Merseylink membership is online here. Merseytravel Centre when you bring your application. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. << Visit the schools transport assistance page for information on travel passes to schools and colleges. Enter a postcode. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. My pass does not scan on buses within Merseyside. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). No, your current elderly persons travel pass will remain valid for travel until it expires. Please send photocopies, not the original documents. February 26, 2023 . The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. It must be dated within the last 12 months. merseytravel fast tag login. Make sure that you have told us if you have changed your name . Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. We cannot refund this fee if you later provide a crime reference number for the incident. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. Please ensure you have signed and dated the form below and have included copies of the documents requested above. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. There is a 5 fee to replace a lost or damaged Senior Pass. Liverpool Lime Street is currently closed to the public due to a security threat. No trains are running from the station. View bus timetables. Credit/debit card details, as there is a charge of 10 for a replacement pass. Do I need to change my Local 60 + Travel Pass to the new design? can i use my greater manchester bus pass in blackpool Harekete Ge. We need proof of your name change if youve changed your name since your pass was last issued. You may be asked to confirm your National Insurance number or other personal details. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. Mersey Ferries also offer a range of cruises. You can find more . 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