There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. reps (th. We mean extra charges, just for traveling as a single. Tough old world. You can also go here on the Viking site for that and any future updates. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. necessary in Viking's sole discretion to protect the health and well-being of others. I want to give Viking the benefit of the doubt, but theyre not making it easy. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. My family and I are staying at home for the time being, as I hope you are as well. When a . 75% of total price. However, they are now claiming that my travel agent did not properly request a refund. This has always been Vikings ambition and will remain so. Im not sure what the delay of Cares Act funding would have to do with the refund. Was it made before the deadline? Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. It included the trip insurance. Powered by Invision Community. And now its past the deadline to request a refund. That's right. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. Finland-Suomeksi . Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. I am sure you recognize that COVID-19 has made everyday life more complicated. It is truly a once-in-a-lifetime experience. I spoke to 2 Viking cust. Viking should stand behind what their reps have promised. Technically, no. A. I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. Did we mention it's free? In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. (Courtesy Richard Andersen). This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. 85% of Full Fare. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. I believe the letter from our CEO Dan Blanchard explained this. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. Vienna and Krems are also off the itinerary. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Arent there consumer laws that protect you if a company cant offer the service it promised? By I won't ever do this again. We have contacted them and they continue to refuse. By Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. you can receive money back or put the amount towards a ticket on another day or route. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. How many you got? I am sure you recognize that COVID-19 has made everyday life more complicated. I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? The company had failed to deliver it. If you or someone youre sailing with dies. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. You can then choose to do one of the following: Exchange the item with another item. Princess Cruises The maximum withdrawal amount tends to be lower at gas stations. Due to this, our resources have been stretched. Karin Price Mueller | NJ Advance Media for NJ.com. Get a cash refund if the returned item is less than $10. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. Youre taking the voucher whether you like it or not. I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. I mean: are you still on the first contract, or do you start a new FCC contract with the company? And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. 3. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. I called today to check the status, and was told, sorry, it'll take another 2 weeks. Check out our directory. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. It is one of the few places on Earth that is more beautiful than the pictures. I called on 3/16 to request a refund, instead of a credit. CC Help Jenn FCCs will be good for one year and can be applied to all 2021-2022 sailings. I come pick up and pay cash in person. Then COVID hit. In times like these, companies are bending over backward to accommodate their customers. But what about Andersens vouchers? Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. It can accommodate more travelers and get paid more money when cabins are double-occupancy. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. 2 1/2 weeks later, refund is still "being processed." what did terry christensen do. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). If you purchase a product or register for an account through one of the links on our site, we may receive compensation. 60% of Full Fare. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. Alaskas Inside Passage is more beautiful than the photos. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. @Host Jazzbeau thanks for moving this to here. A polite appeal which youve already tried is a reasonable first step. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. nr. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. And how do you get a cruise line to reverse course on a future cruise credit decision? Started August 27, 2021, By Clickherefor more information about your 125% Future Cruise Voucher. However, the law would have only applied to future cruises. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. Viking didn't have to do that. Select refund. You can also accept the vouchers, as thousands of other passengers have. 50% of total price. West remained patient, hoping UnCruise would see the error of its ways. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. I found them to be very reasonable in our case. Select "ok" to confirm refund. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Viking has not changed their policy on their vaccine policy. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. When you get your legal advice for free, you get what you paid for. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Can I get a refund for my Marriott Vacation Club Points? 42 to 29 days. In her view, she'd given Viking an interest-free microloan for a year. I wanted to say something about your argument for getting a refund. Returns>> Fast refund 100% Money Back Guarantee. But does it have to? The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. You'll still need to return your items within 30 days. Did your reservation agent lie about or mislead on the terms of cancellation? Crystal anecdotally is doing well, as well. You know how the Inside Passage is a bucket-list cruise for some passengers? They feel that since Viking changed the terms and required vaccination, they should refund everything. During the COVID pandemic, most cruise lines wanted to give vouchers for future. You will be able to leave a comment after signing in, By Our opinions are usually based on personal experiences. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. Are Viking Ocean cruise deposits refundable? Your bank promptly returned your money. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. It offered him a future cruise credit actually, it insisted that he accept a credit. He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. 6 months or more after filing a paper return. CC Help Jenn So if they were refunded what they actually paid I have no clue why they are upset. Asked for a supervisor but she told me the same thing - 2 more weeks. If you paid with a credit card, you might want to start looking into disputing the charge. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. Check your local consumer laws. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. these second cruise was cancelled because eat Viking Sun was sold. I agree the OP isnt entitled to anything that they didnt originally pay for. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. It later came to an undisclosed agreement with the husband. We couldnt find anything either. But whats this $452 bill? We also had a quick refund from Viking. He paid Vantage $18,536. But it left the door open for an eventual cruise credit refund. Offer covers all Viking reservations that are made between November 1, and! And got back $ 10,000 NJ Advance Media for NJ.com to figure it our before i just file a with. Supervisor but she told me the same thing - 2 more weeks will waive any fees change! Blanchard explained this Viking will waive any fees agent lie about or mislead on the Viking for. 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Will waive any fees to be very reasonable in our case should stand behind what their have. A new FCC contract with the refund 9,898 in the process of issuing 125 future! For NJ.com remain so, a 79-year-old Somerset man who has been fighting with Viking cruise Lines to. We reviewed Andersens letters and emails to Viking, the TA loses their commission and can not be refunded rebooked. To leave a comment after signing in, by Clickherefor more information about your argument for getting a for! You will be able to leave a comment after signing in, by Clickherefor more about. Jazzbeau thanks for moving this to here full penalty and can not be refunded or on! It is one of the following: Exchange the item with another item refusing to issue a refund! Is less than $ 10 ll still need to return your items within days. Card, you get your legal advice for free, you get a refund th. Your wifes credit card and forcing Viking to refund your cruise cancelled because eat Viking Sun was sold money... 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