If you have a terminal illness the rules about how long youve found things difficult and been living in England, Wales or Scotland for 2 years isnt practised. The PIP assessment considers the claimants ability to carry out activities and how their condition affects their daily life. Full details of the sampling and fieldwork are contained in the separate technical annex. 30 September 2020 at 8:04AM in Disability money matters. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. Above we describe how claimants with certain characteristics were more or less likely to prefer a particular assessment channel. PIP has two components - daily living (contribution to the extra costs disabled people face in their day to day lives that do not relate to mobility) and mobility (contribution to the extra costs disabled people face in their day to day lives that relate to mobility). Similarly, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. These models focussed on five key claimant characteristics, namely the assessment outcome, their previous experience of face-to-face assessments, age, gender and health conditions as predictor variables. This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. Here is a sample PIP question on mental health: Do you need help from another person to plan a route to somewhere you know well? Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. your mental health condition makes using a bus or train difficult. We refer to this group as the unknown outcome group within the rest of the report. That's why benefits like Personal Independence Payment (PIP) can make such a difference. Claimants who had been awarded PIP were more likely to report that they found the information helpful (88 per cent) than those who were disallowed PIP (75 per cent), or those with an unknown outcome (83 per cent). As a claimants assessment outcome appears to be the largest driver of telephone or face-to-face preference, the preference of these claimants may change once a decision has been made but when controlling for their previous assessment experience, gender, age and health conditions, the difference between their likelihood to favour telephone (44 per cent) or face-to-face (36 per cent) assessments is not significant. Tell us how often this happens and how it affects you. Just over three quarters (76 per cent) of claimants agreed that they were able to explain to the assessor how their condition affected their daily life. Nearly one in three (32 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. When all other relevant variables were controlled for, those awaiting an assessment were equally likely to prefer either telephone or face-to-face assessments. Six in ten (62 per cent) stated a preference for telephone assessments, while just over one in five (23 per cent) would still prefer face-to-face. Claimants whose PIP claim had been awarded and those awaiting their claim outcome were more satisfied with the assessment than those whose claim was disallowed (88 per cent and 79 per cent respectively, compared to 51 per cent). Then get someone to come and sit with you at the next one as support? Again, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels over the other channels or having no preference. Claimants reporting a mental health condition, was a significant predictor of appointment preference amongst WCA applicants. This allows us to adjust our estimate of the relationship between our variable of interest and a respondents channel preference to ensure that this relationship is not driven by differences in the other variables included in the model. This companion can be someone who can assist and care for you such as your friend or family member. Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). Those with an unknown outcome were far less pronounced in their preferences. Reasons given for feeling comfortable with a video call included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Additionally, individuals who had their PIP claim awarded reported feeling more comfortable sharing information (73 per cent), than those who were awaiting their claim outcome or had their claim disallowed (66 per cent and 57 per cent respectively). The aims of the research were to explore claimants: PIP is a benefit for people with a long-term health condition or disability. These tended to be older claimants and those with mobility issues. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics (66 per cent), three and a half times their predicted probability of face-to-face assessments (19 per cent). The article then gets reviewed by a more senior editorial member. Only 28 per cent were predicted to still prefer face-to-face, compared to 26 per cent given a two-way choice. Each preference choice (face-to-face, telephone and video) is modelled in turn against all other response options available (including no preference). Women were more likely than men to say that telephone assessments are easier and more comfortable (69 per cent, compared to 58 per cent respectively). Preparing for your PIP assessment. The Department for Work and Pensions (DWP) commissioned the National Centre for Social Research (NatCen) to explore how the new format of telephone assessments were experienced by claimants. Dont worry we wont send you spam or share your email address with anyone. you can't plan a route to an unfamiliar place yourself. This allows us to compare predicted probabilities that are adjusted for other co-factors that may be correlated with this characteristic in the data collected. I am worried about the cost-of-living crisis, Requesting adjustments to the PIP assessment, Planning your journey to the PIP assessment, How to claim travel expenses for your PIP assessment. Nearly one third (31 per cent) of claimants were joined by another person during the assessment, most commonly by a family member (24 per cent). The remainder had no preference. Men and claimants aged under 35 were more likely to seek additional support. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. The final achieved number of interviews was 837. You can change your cookie settings at any time. Other reasons mentioned included the assessment lacking face-to-face contact (24 per cent), questions not being tailored or relevant to the health condition (21 per cent) or generally finding the assessment uncomfortable or emotional (19 per cent). someone goes out with you. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food If you plan to travel by taxi, you must get the assessment centre to agree to this before your assessment. They later changed the award because they looked into everybodys claim as they felt they hadnt been hello. Its based on the results of over 250 responses to our readers survey which is still open. Most (95 per cent) claimants agreed that they were able to explain to the assessor how their condition affected their daily life. Most claimants (89 per cent) recalled receiving a communication before the assessment giving them details of what to expect, most commonly a letter or phone call. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Claimants in older age groups were less likely to seek additional support than younger groups (40 per cent of those aged 55 or older, compared to 61 per cent of those aged under 35). With regard to the other improvements reported, these are listed in Figure 55. You can ask for an adjustment of your appointment date for your PIP assessment with questions on mental health by calling your assessment provider using the contact number in the appointment letter. That's why benefits like Personal Independence Payment (PIP) can make such a difference. poppy123456 Community member Posts: 38,820 Disability No other variable was a significant predictor of a claimant preferring either a telephone or a face-to-face assessment when added to these models. The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. Always explain how doing something would make you feel afterwards and the impact it can have on you if you had to do it repeatedly in a short period. Claimants who had previous experience of a face-to-face assessment had a 24 per cent predicted probability of preferring a face-to-face assessment, compared to 31 per cent for a claimant with no experience. Overall, 94 per cent reported they were satisfied or very satisfied with the assessment. This tool will help you work out how to save to pay off debts or buy the things you want. Those with unplanned and planned intervention were in the middle (44 per cent and 55 per cent respectively). All percentages cited in this report are based on the weighted data and are rounded to the nearest whole number. Ninety-three per cent of claimants confirmed that the assessor called on time. Unweighted base: All claimants (Whether the assessor provided clear explanation, n=1128) (Whether assessor listened and understood claimant n=1134). Prepare adequately with our free PIP assessment tips guide. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. How do I manage my money if I have mental health problems? Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. Unweighted base: All claimants who recalled receiving information prior to their assessment (n=1008). Where can I get support for my mental health? Manage Settings Eighty-three per cent of claimants experienced no technical issues during the call. Around one in five (22 per cent) of claimants were joined by someone to support them on the call, most commonly a family member (18 per cent). This assessment is also not depending on your medical treatments. Seventeen per cent of claimants who initially said they preferred telephone assessment said they would opt for a video assessment if this option was made available. WebIntroduction. Of the 25 per cent of claimants who said they were dissatisfied with the assessment, the most commonly reported feedback was dissatisfaction with the assessors behaviour (38 per cent), including the assessor not appearing to listen, understand or was perceived to be unhelpful or uncaring. hello. The report reports on differences between groups of claimants that would have been statistically significant if the survey was conducted using full random probability survey methods. Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. Either before or after your assessment, you should ask the receptionist at the assessment centre for a travel expenses claim form and pre-paid self-addressed envelope. Over four in ten (44 per cent of) claimants said that a face-to-face assessment facilitates the communication with the assessor, while almost three in ten (27 per cent) said that this type of assessment makes it easier for them to build rapport with the assessor. The sample was stratified (divided into smaller groups or strata) by age, gender, assessment provider and type of assessment (new claim or reassessment) and sampled randomly within the strata to represent the population of claimants receiving telephone assessments during this period. How are gambling and mental health conditions linked? Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. The youngest group of male claimants (under 35 years old) were as likely to have a predicted probability of favouring a face-to-face assessment (46 per cent) as telephone (47 per cent). Around one in ten (13 per cent) said they had no preference. When asked what would have improved their experience of the telephone assessment, around half (51 per cent) of claimants said that no further improvements were necessary. These looked at the impact of five key claimant characteristics, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions as predictors of channel choice, as well as an interaction effect between age and gender. The National Archives Those more likely to say they were unsure how to use it, include males (24 per cent, compared to 15 per cent of females), and older claimants (36 per cent of those 55 years and over, compared to 7 per cent of those age under 35). Those who had no previous experience of a face-to-face assessment or who had been disallowed PIP were more likely to say they would have liked more information. Claimants undergoing a reassessment, and those with a mobility, stamina or mental health condition, were more likely to be supported in this way. 63 replies 18.3K views. However, none of the selected variables were statistically significant in predicting preference for a video assessment. someone helps or encourages you to go out. This analysis uses an iterative approach to build an understanding of the data. Atos and Capita are obligated to administer PIP medical assessments with questions on mental health to people who are applying for this benefit program. 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