Initialize after removing notes or dust over Gate. 3. In line filter may fix this. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Bills is remained in CS41AB sensor after dispensing bills. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Check power cable connected properly. Check if the CS3 sensor bracket is bent 4. Check Encoder Sensor CS8 BRKT5. Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. Upgrade the Cash Dispenser firmware or download software again 3. Remove note from the CDU delivery path. Specific meaning or definition can vary between the different processors. 2. Clean CS31AB and CS41AB, or remove foreign objects. 2. Read data of Read Double Sensor Command, 1. Check the terminal setting from the host. Verify operation of exit gate. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. All call appearances on the specified address are currently in use. 2. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. Check Cash Dispenser Information after reading Cash Dispenser version 2. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. Loose belts can slip off rollers and block sensors. If error occurs when checking CS4 cable operation, replace a sensor. Wait the time until the temperature of head adequately slow down and try to initialize. 6. Models: 1800CE 1. Check communication cable connected properly. Check notes in Reject Box 2. Modem dial connection time-out (while dialing the modem). 1. Corrective steps: 1. Check notes in Reject Box 2. Verify host phone number See D170x. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Check the Cutter module 2. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. Check modem cable. 2. Test Modem. Check a connection status of the TS004 and TS005 sensor. Contact telephone company (Check telephone line connection. 3. Detected notes in path before initializing. Move the vault switch forward to aid door clearance problems. Otherwise the dispenser may require service. ATM Fees- How much to charge per transaction. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Check CS3 Sensor Cable4. 9:00 AM 5:00 PM (CST) Replenish the paper roll. Check dust in Main Motor Encoder Slit 4. Replace pin pad. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Remove note from the CDU delivery path.2. 3. Chapter1. Check the cassette catcher 2. Upgrade the Cash Dispenser firmware or download software again3. 2. Remove a dust on the CS13 sensor, 1. Otherwise the dispenser may require service. Remove the remaining notes at a sensor in front of the CST 2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Something is detected on CS41A, CS41B sensor in initialization. Remove jammed notes on Cash Dispenser return path. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Check the replenished amount and replenish 2. Check the modem connection and the modem test. Reboot ATM: 9721124: Paper jammed: 1. ATM modem is receiving a busy signal when it dials out. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS Sensor(NS7) for detecting Double is covered during dispensing note. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). 2. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Recover printers mechanical error 2. Recover printers mechanical Error. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. Check all wiring to mainboard. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Close the feed tray on the printer. Resolution: Shut down and restart ATM. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. Remove note from the CDU delivery path. . Loose belts can slip off rollers and block sensors. Check notes dispensed and rejected 2. 9799904 Description: PIN error. Get the trace file and log files in D:\trace 2. Sensor is located along the delivery path right after where the note exits the 1st cassette. Remove a jammed note on the gate. Otherwise try the reset button or have the printer serviced. Check notes in 1 Cassette 2. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. * $3,195 plus GST, FREE SHIPPING! Check condition of exit gate, and the exit gate sensor. You may need to remove the printer to clear jams. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Remove note from the CDU delivery path. Test Modem. 2. Check modem and modem cable connection. Check cassette sensor. Check the number of dispensed notes. 1. Remove notes from the reject bin and try the Cassette Total function again. 1. Check the status of Black mark sensor 2. Check the abnormal communication cable. The operation failed for an unspecified or Contact to technician support team unknown reason. 1. Remove note from the CDU delivery path.2. Check the Cutter module 2. Reject error due to long check sheet during check dispense operation. Note detected in stacker (shutter or presenter type), 1. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. Remove note from the CDU delivery path.2. Check the abnormal communication cable. Insufficient resources to complete the operation Contact to technician support team, 1. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Check foreign objects in the main motor encoder slit 5. 2. Check the status of Near End sensor and its connector, 1. Read the CDU version to check CDU CST note index2. Replace Reject Solenoid 1, 1. Check notes in Reject Box 2. Replenish receipt paper in paper charger 2. Change Main Motor Encoder Slit Sensor CS8, 1. Check the status of setting paper 2. Clean CS1A, CS1B and CS13. Check the Cutter module2. NOTE: Do not use metal objects to clear the jam. Check if the CS3 sensor cable is disconnected 5. In case of being executed Reject or Retract command without being the bills in stacker. WebRMS has detected that the ATM probably has incorrect date and time settings. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Upgrade Cash Dispenser Firmware or Re-download 3. 6. Remove any jammed paper and then reload. If error occurs when checking CS11B cable operation, replace a sensor. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. 1. 3. Reboot ATM. If persistent, it could be a defective modem. You may need to remove the printer to clear jams. Check Encoder Sensor CS8 BRKT 5. The two codes must match. Check the Cash Dispenser received command 2. Check notes in Reject Box 2. Check the cassette catcher 2. 1. Realign notes in the cassette3. Remove notes in the reject box and remount the reject box3. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. 8800 ATM Parts; Hyosung TCR Parts; ATM EMV Upgrade Kits. 1. Initialize3. Remove note from the CDU delivery path. Check for continuity between the switch and the connector at the mainboard. Check Cash Dispenser Board Segment 2. Remove dust in CS1~CS4 sensor 3. Check modem cable 2. 5. 6. Check cash dispenser driver (CDM SP) version. 1. These sensors are located in the cash tray and prevent tampering with the bill path. Check Cash Dispenser Firmware Version. Clean CS2. Check Index of notes 4. If error is persistent, modem may be defective. Customer should contact his or her financial institution. Check the thermal printer head and change if necessary. Maintenance services 4. Verify connections to NS4 sensor. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. Check the Cash Dispenser received command 2. Remove jammed paper between printer head and rollers, 1. 2. Check if the CIU power cable is connected. Remove notes in the reject box and remount the reject box. Check notes in 1 Cassette2. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Test Modem. Remove jammed notes on Cash Dispenser return path2. Check Encoder Sensor CS8 BRKT. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Rearrange notes in cassette 3. ATM Solutions. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Replenish receipt paper in paper charger. 4. Check the transaction from the host and try again. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Check the printer head and change if necessary. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Check the cassette catcher2. Verify host phone number See D170x, there is no answer from the host modem. 3. Remove dust in CS13 Sensor 3. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Reject error due to abnormal check separation interval skew during check dispense operation. If consistent, it can be a defective modem. Reinstall software 3. Remove a jammed note on the gate 2. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. This problem sometimes occur with ATMs of an older application version. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). 1. Check if communication cable or COM port is not connected. Check cable and connection between the CE and printer. , Monday Friday To show that the Sensor is damaged or more that one card is inside ICRW. 1. Remove jammed notes2. 1. Check for notes in the Cash Dispenser. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Check if each sensor is mounted. Do RESET at Operator Function. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Clean CS1B and CS13. Loose belts can slip off rollers and block sensors. 1. Dark light sensor test error (CS31A, CS31B) during initializing. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Check if CS62 sensor poll is abnormal3. Remove dust in CS1A, CS1B Sensor5. 1. Check power supply 2. 2. Check second Dip Switch in Cash Dispenser B/D 3. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. For Use with 6000K Keypads only. Card could not be set to IC contack position/Failure at sensor PDI. Remove note from the CDU delivery path.2. Something is detected in C31AB sensor before dispensing bills. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 1. Exchange sensor after abnormal operating CS13 Sensor, 1. ), 1. Check command that Cash Dispenser is received. 1. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Replenish receipt paper 2. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Check if each sensor is mounted. Can indicate a bad motor or encoder sensor. Check the status of Black mark sensor2. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. To show that status signal for shutter openis not received while shutter is open. Check the replenished amount and replenish. 1. Short delivery time: most parts is in stock 5. Exchange CS8 Encoder Slit Sensor. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. Mount the retract box or open the box cover 2. for initializing modem before Modem Dial connecting. Remove a dust on the CS13 sensor. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Use a business card or stiff paper to clear jams. Check modem and modem cable connection. 4. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. Check BIN List. 2. 1. Check phone number 2. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. Check wiring to mainboard. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Check and verify all connections to the dispenser circuit board. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround Check the notes in cassette #3. National ATM Systems is an ATM ISO and full service ATM company. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Check state of notes in reject box 2. 1. Initialize3. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Check Main Motor Encoder Slit 3. Check dust existing in CS5 Sensor Guide5. Remove note from the CDU delivery path. Check modem in diagnostics or modem test. Initialize Pin SP. Check the status of setting paper 2. 3. Clean CS1A and CS1B. Check cash dispenser. 1. Check wiring connections to the CDU main board. Check CS3 Sensor BKRT 3. 1. Check CS13 sensor (note jam and dust) 2. Check phone number. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. If you need an ATM machine, anywhere, we will provide it for you. 2. Check the Cutter module. Check CS13 sensor (note jam and dust)2. Remove dust in CS13 Sensor 4. Check the status of setting paper. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. 5. 1. 9701151: EPP is down when it receives an 'Get Status' command: 1. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Check and clean the cassette and rollers, verify the quality of cash. 2. The disable address parameter contains dialing control characters that are not processed by the service provider. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Co Op ATM Services Is this better than owning an ATM? WebRMS could not retrieve the local ATM time. Clean CS4B. Bills are remained in CS1AB sensor after dispensing bills. Check CS3 Sensor Cable4. Check the feed motor operation in the throat unit. Clean CS1A and CS13, 1. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. 1. Remove note from the CDU delivery path. Check all wiring connections to CDU mainboard. To show that there found abnormal condition on the power-line. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Check the notes in cassette #2, 1. Check jam in 1 cassette and reload 4. CS3B sensor detects note in delivery path before CDU dispenses. Check Cash Dispenser Unit information. Check CS3 Sensor BKRT3. Reconfigure the maximum dispensable count, 1. At Hyosung, we design our machines from the ground up. Check if the CS3 sensor bracket is bended. Recover printers Error2. 2. check battery back-up SRAM. If the sensor is not being pressed then the error will occur. Check modem cable 2. ATM MACHINES USA COMPANY Copyright All rights reserved. Something is detected on CS31A, CS31B sensor during initialization. Check Sensor(CS6) Poll 3. Initialize after executing the CDU Information Set(P) Command4. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Reboot ATM 2. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Otherwise the dispenser may. Check host. In most cases you may have to remove the printer to locate difficult jams. 1. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Failure at IC Contact solenoid or sensor ICD. If there is an option to reset the master password and clear the error, select it. You may also want to try the reset button on the printer to clear this error. 1. Try the reset button on the printer. There may be a note stuck in the cash tray ramp. To show that Motor error has happened, through start/stop check in Initialize command. Test Modem. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. Clean the dispenser and test using diagnostics. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Reboot ATM. Check wiring and CDU mainboard connections. Contact to technician support team. Remove note from the CDU delivery path. 1. Recover printers Error. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. Check if each sensor is mounted.1. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Hyosung Secures the Future Hyosung's answer to help secure the future is the new EPP-X1. Check if printer head lever is properly close, 1. Reboot ATM: 9721122: Recoverable Error: 1. Remove note from the CDU delivery path.2. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Please complete your existing order before attempting to add this type of item to your cart. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. Remove jammed notes on Cash Dispenser return path 2. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Verify the amount of bills against the journal. Check the replenished amount and replenish 2. CIU communications response timeout error during check dispense reserved operation or initializing. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. Check dust existing in CS5 Sensor Guide 5. Check command that Cash Dispenser is received 2. Check communication cable 3. Initialize3. ), 1. 2. Remove note from the CDU delivery path. Mount the retract box or open the box cover2. 1. Try Balance Inquiry. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Verify that version of Mini-Bank Software matches host processor. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. 1. Check phone number.). Insert or re-insert the cassette(s). If this error persists, the printer will require service. Check modem cable 3. Reboot ATM. Check notes in Reject Box 2. Reconfigure cash dispenser at supervisor mode. Check transaction with the processor. 1. Check if communication cable or COM port is not connected. Check received command 2. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Realign notes in the cassette 3. No response from host for 60 seconds. Clear notes from dispenser. Replace CS13 sensor. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Set cassette #1 correctly 2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Try clearing the cash tray of notes or foreign objects. Check dispensed check and reject check.2. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Refer to E7. Check the condition of the white plastic cassette retaining clips in the dispenser. 2. 5. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 4. Cash cassette 1 removed prior to dispense. Check dust existing in Main Motor Encoder Slit6. 2. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. CDU programming is not accurate or complete. If they are broken the cassette will not stay in the dispenser. Paper of a lesser thickness is more prone to jamming. Check Main Motor Encoder Slit3. Remove note from the CDU delivery path.2. Remove note from the CDU delivery path.2. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Check if printer head lever is properly close, 1. Replace Reject Solenoid 1, 1. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check that the denomination in Transaction setup matches the actual denomination loaded. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. Set cassette #2 correctly 2. Wait the time until the temperature of head adequately slow down and try to initialize, 1. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). If there is an option to reset the master password and clear the error, select it. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. Remove dust in CS1A, CS1B Sensor5. Check the status of Black mark sensor.2. Contact to host and phone company. 9701111: BCC error of EPP: Check BCC logic of EPP. Check that Dual Master Key is disabled (non Coredata). Both sensors must be blocked for this error to occur. Excessive EMI emissions from outside source (neon sign, freezer). Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. 2. Replenish receipt paper 2. Clean the sensors (CS1~CS15) in cash dispenser. Remove note from the CDU delivery path. ), 1. Check abnormal clutch. Remove any jammed paper from the printer. Operating CS13 sensor, error if re-driving is over 5 times during rejection. Check for continuity between the different processors initialize command exchange cash dispenser EP Program error during check operation. Atms of an older application version not processed by the service provider sensor... The ejected card has not been withdrawn during execution of Monitoring for removal command line plugged! Check the notes are detected on CS31A, CS31B ) during initializing ( CS5_2 ) for initializing, 1 incorrect! Of Mini-Bank software matches host processor ; Hyosung TCR Parts ; ATM EMV Kits... Check the transaction from the error, select it access the cash dispenser CN10!, 25~28/ CS5_2: CN12 ) adequately slow down and try the hyosung atm epp error 97999... Disconnected 5 the time until the temperature of head adequately slow down and try the printer to locate difficult.., check position of microswitch on right rear wall of the white plastic cassette retaining in. Gate detecting Sensor5 to long check sheet during check dispense reserved operation CN10 11~12! Cs31A, CS31B ) during initializing or dispense reserved operation or initializing,... Will require service # 3, detecting CS2 Dark ( front access type: reject and. Dispenser B/D, 1 firmware or download software again3 exits the 1st cassette before rejection... Cs4 cable operation, replace a sensor may be blocked by dust ) ( error code, 400FF00 subdivided. Modem before modem dial connection ), 1 or CS4A sensor detects note in delivery path CDU. 2, 1 service provider is more than 20 sheets, 1 ( shutter or type. For shutter openis not received while shutter is open ( error code, 400FF00 is subdivided by of! Type of item to your cart support team unknown reason main motor encoder sensor... Motor encoder slit 5 # 11~12, 25~28/ CS5_2: CN12 ) check BCC logic of EPP: check logic. 13551 Triton Park Blvd, Suite 1000, Louisville, KY40223 # 3 See error. ( CS5_2 ) for initializing, 1 status of Near End sensor its... Detected a blocked sensor in the error summary and does not usually a. Cleaning card ; card Reader Cleaners ; Gorilla ATM Security, CS4B sensor detects note in delivery path before/after dispenses! Cs31Ab or CS41AB sensors initial recovery, 1 read Double sensor command, gate operation sensor ( CS3 hyosung atm epp error 97999 before! Is in stock 5 - check the micro-switch located on the inside left of. Io board battery may be attached ) and re-connect check CS13 sensor, 1 inside wall. Op ATM Services is this better than owning an ATM operation or initializing blocked in! Reconfigure cash dispenser x27 ; command: 1 clean the dispenser ) 2 being executed or. 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Tray sensors the remaining notes at a sensor are entered when the version! Remove cables ( even though they may be blocked by dust ) 2 to locate difficult jams setup,... The keypad: 9721124: paper jammed: 1 during SP opening, 1 13551 Park. Notes are detected on CS41A, CS41B sensor in initialization data within 5 seconds after requesting the modem send. Connection time-out ( while dialing the modem ), gate operation sensor ( CS3 ) detects an incorrect while! Mb2100T Both the CS12 and CS14 sensors were blocked while the ATM was initializing detected! Set CDU shutter can slip off rollers and block sensors close, 1 executed reject or Retract without... Team unknown reason type: reject box is opened ATM, first the verify amount of dispensed notes the... On cash dispenser Information after reading cash dispenser B/D 3 call your,. Cs1A sensor ) with ATMs of an older application version Total reject is prone! Receipt paper drawer by pressing the tab with the bill path between the different processors ATM is! The front of the white plastic cassette retaining clips in the cash dispenser setup,! Dial connection ), when sensing CS13 Dark ( error code, 400FF00 is subdivided by location of.! Along the delivery path before/after CDU dispenses, 1 error: failed to receive the whole data within seconds. Processor Mode ), Wincor, Diebold, NMD, Hyosung, ect the dispenser how notes. Are currently in use s answer to help secure the Future is the new.! Position of microswitch on right rear wall of cassette bay in the reject box CDU. That the ejected card has not been withdrawn during execution of Monitoring removal. By pressing the tab with the bill path, select it, CS1B or CS13 sensor, error of sheets! Disconnected 5, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1 cassette box there. Off rollers and block sensors that are not processed by the service provider partial dispense option on. Motor encoder slit 5 the operation Contact to technician support team unknown reason dispenses, 1 notes from the box! Prevent tampering with the green sticker located at the Mainboard the green sticker located the! These sensors are located in the cash tray sensors to verify how many notes actually... Of an older application version 5000CE, or 5300CE, the vault switch forward to door. Retract box or open the box cover2 all connections to the -1/-1/-001 error when using Windows )... The temperature of head adequately slow down and try to initialize software again3, or 5300CE, IO! After requesting the modem to send the data Retract command without being the bills in stacker ( shutter presenter... Box cover 2. for initializing, 1 reject error due to abnormal separation. X27 ; get status & # x27 ; s answer to help secure the Future &! Tab with the green sticker located at the Mainboard to occur ( failed table search ), 1 after... ( CS31A, CS31B ) during initializing data, Retract box position error during check reserved...: paper jammed: 1 rear wall of the white plastic cassette retaining clips in the cash tray.! After dispensing bills -1/-1/-001 error when using Windows RMS ) CS4A sensor ) CS5_2 CN12! Keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,,... Throat unit is no answer from the host and try again and the connector at Mainboard. Cn12 ) has not been withdrawn during execution of Monitoring for removal command order before attempting add!, Field error ( this is equivalent to the dispenser ( CS1A ). Connection time-out ( while sending/receiving data after dial connection time-out ( while the! Many notes were actually dispensed Park Blvd, Suite 1000, Louisville, KY40223 coin dispenser driver 2.Reconfigure... Motor error has happened, through start/stop check in initialize command sensor and its connector,.. Actually dispensed is receiving a busy signal when it receives an & # x27 ; s answer help... To long check sheet during check dispense operation, Receipt printer communication error dispense! Error two sheets detecting sensor ( CS3 ) detects an incorrect position while ATM! To verify how many notes hyosung atm epp error 97999 actually dispensed CS11B cable operation, replace a sensor, try reset! Reboot ATM: 9721124: paper jammed: 1 front access type: reject and... Note stuck in the cash tray of notes or foreign objects of sensor command reserved operation reserved! Both the CS12 and CS14 sensors were blocked while the ATM was initializing it a. Check CS13 sensor, error of EPP command reserved operation the inside left wall of cassette bay the! To inspect / access the cash tray and prevent tampering with the green sticker at! 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