Airplane Photos & Aviation Photos - View, Search, or Upload Photos! BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. Ser un placer servirle. International cuisine, restaurants with beautiful views of the sea or lagoon. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We are deeply sorry to hear that our services did not meet or exceed your expectations. With this information, we only pretend toidentify and track your reservation in our system. 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Respectfully: We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. We also sent the chargeback voucher to your email for your records I want to confirm a transfer booked through American Airlines. Dear Mr. Williford The transfer time from Cancun International Airport to the hotel zone is approximately 25 to 30 minutes, depending on the weather and traffic. BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico The ride to the hotel was comfortable. Muchas gracias por ponerse en contacto con nosotros. Almost making fun of me. Corporate Offices in Mexico We were through security walking to our gate at 0645. I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. customerservicecun@bestday.com. A private guide/tour of Tulum from Blue Diamond Resort. We almost daily visited Omar just to say hello due to his friendly and outgoing nature. Thank you Hugo! No reaction of BD. how to we confirm our pickup. Flight changed to 6:50 on Thursday Jan 5. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. Again, we truly apologize for the inconvenient and thank you for sharing this information with us. Hola, puedo llevar conmigo a mi mascota? Our last 2 experiences were not good. 39. We left at 0600. . We sincerely apologize for this situation and all the inconveniences that came along with it. We we're praying to make it in one piece. 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Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Yes Best Day Tours was the same as BD. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. He said there would be traffic on the way and we would be making 3 more stops on the way to the airport. Staff was responsive and very accommodating through the app and other personal communication when needed. Dear Guest: My experience with BD Experience for the first time was horrible in my opinion. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. Do you have an email to contact BD Experience Cancun? After waisting hours of my precious vacation time looking for him and making phone calls, I was able to get him on the phone. De cancun a playa del carmen, es raza pequea denteo de su maleta. Cancun Airport Transportation: Excellent experience - See 4,066 traveler reviews, 9,199 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! What we expected was to exit the airport and see someone holding a sign with our name on it. The only they cared for was tips and selling beers. I booked a private transfer through Costco Travel. But we have to stand in line for ferry for 2 hours. Tripadvisor performs checks on reviews. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours We were verbally told to be at the lobby for a 4:30 pickup. Transfers again had been paid through Costco. I contacted them through WhatsApp. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. It is always a pleasure to assist you and we remain at your disposal. BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. Thank you very much for having taken the time to share your valuable review. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. BD Experience, Flight changed to 6:50 on Thursday Jan 5. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. 10. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. Hilde Bec. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. We booked our trip through Costco. Thanks! As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. They called multiple times and was left on hold each time. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. . I don't see a way that can be done, can you please assist?? My confirmation came from Costco who made my reservations. I have called, and the phone numbers do not work. Tours & Sightseeing 0. Great in airport transfer, The rounds trip to and from the airport was great. No accountability whatsoever! You should contact your travel agent for pickup time. 10-50 minutes. 10. They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. My confirmation came from Costco who made my reservations. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. Private Transfers 0. Lie #2. Menu</b> options in all restaurants for . Helicopter Tours 0. . Max. There was a 5 gallon water jug for hand washing. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. Thanks for all your help Omar! 45-90 minutes. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. But the tour we took with them was misleading. , Cultural Tours Boat Tours & Water Sports in Cancun in 1984 and offers shuttles. Are at your disposal 24 hours a day on line 800 522 3064 to any... Airport shuttles in Mexico we were through security walking to our gate 0645... Beautiful views of the sea or lagoon with this information with us who made my reservations Boat Tours Tours. 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